MJ Freeway is Failing Cannabis Companies and States

The leading technology business for point-of-sale tracking in the country, MJ Highway, is stopping working routinely. Cannabis businesses are required by numerous states to track seed-to-sale and are extremely dependent upon software application to simplify the process and keep it arranged. When the MJ Highway software application failed recently, some organisations lost countless dollars in profits and had to keep records by hand.

Because services are practically dependent on software products like MJ Highway, they are fearful that they are not going to remain certified with recreational weed states or medical marijuana state requirements when the software application decreases. Some services are swearing that they will switch their methods of tracking point-of-sale for the state as soon as it is affordable for them to do so. Do you believe that cannabis organisations need to understand the intricacies of running an innovation company and the realities of software never being complete evidence, or is MJ Highway simply failing?

MJ Freeway, among the leading technology business in the marijuana market, continues to experience security and performance issues with its stock tracking software application.

The company’s point-of-sale system stopped working multiple times over the previous couple of days, requiring marijuana sellers nationwide to log transactions by hand or in many cases even close temporarily.

And simply last week, Washington state regulators revealed that MJ Highway’s seed-to-sale tracking program– Leaf Data Systems– won’t be completely functional by Oct. 31. That’s the date when MJ Highway is arranged to take over the state’s traceability program agreement from BioTrackTHC.

The state’s Alcohol and Cannabis Board (LCB) told licensees in an e-mail that the company will execute a contingency plan Nov. 1.

For now, Washington regulators have actually sent Excel spreadsheets to entrepreneur, a lot of whom should manually input any required information for tracking.

The brand-new issues have actually triggered business owners to lose even more faith in the distressed firm’s services, which are crucial for retail cannabis business owners to maintain compliance with state policies and track their client choices and purchase information– not to point out make easy transactions.

In an email to Cannabis Business Daily, MJ Highway spokesperson Jeannette Ward acknowledged the problems in the past couple of days involving the business’s point-of-sale GramTracker program, which manages inventory and client and dispensary recordkeeping. She included that MJ Freeway dealt with the glitches.

“On Saturday afternoon and Monday afternoon, we observed performance concerns with our legacy Tracker software. All customer websites were taken offline for a time period on Saturday night and Monday afternoon to resolve the issues as quickly as possible,” Ward wrote.

“On both days, service was brought back within a few hours, and client websites are presently live. MJ Freeway engineers made caching system changes to avoid a repeating caching issue, in addition to other changes to deal with efficiency and prevent this from repeating.”

Denver-based MJ Highway has more than 1,000 retail marijuana clients and an existence in the majority of states with active marijuana industries.

Dispensaries and rec shops use the system for assisting in sales deals, handling patient records, tracking inventory, maintaining regulatory compliance, aiding with marketing efforts and basic service management.

The events of the past week just intensify the issues marijuana companies have actually had with MJ Highway this year:

Moe Asnani, who runs 2 Downtown Dispensaries in Arizona, started to observe Saturday that costs for a few of the items noted on the GramTracker system had been lowered drastically, from as much as $80 to $3.

“There were numerous items where the cost was (altered) by 90%-95%,” Asnani stated. “It was extremely frightening since that’s not how you can run an organisation, where the costs just change without you even knowing about it.”

Asnani informed MJ Freeway to the problem, and within a half-hour the GramTracker site had been taken down, he said.

MJ Highway followed with this e-mail to companies:

“This afternoon, GramTracker started showing rate problems and deal history errors. Your site is presently unavailable as we solve the problem and bring back the right information. We apologize for the hassle this is causing you. While we don’t expect remediation to take long, a projected time to resolution is not currently readily available.”

Asnani said MJ Freeway restored the information up to 10 a.m. Saturday, however all transactions and client registrations after 10 a.m. were lost.

“We started over with a zero balance even though we ‘d probably done a couple of thousand in organisation at both of our places,” he included.

Asnani was required to shut his shops for the day, costing him an approximated $15,000 in lost income. The website was back online that evening and his stores had the ability to resume on Sunday before experiencing the problem once again Monday.

His personnel was using calculators and printing receipts to make the deals along with handwriting batch numbers and patient ID numbers.

“I’m done,” he said. “This relationship is not exercising for us with MJ Freeway.”

Kimberly Cargile– CEO of A Therapeutic Alternative dispensary in Sacramento, California– echoed that statement and said her company experienced the exact same interruption as Asnani’s.

“We will not be using them as soon as possible,” she said.

Cargile stated her dispensary stayed open but workers have been tape-recording deals by hand. She sustained additional costs in man hours, she said.

Spain troubles

According to a different emailed statement from MJ Freeway’s Ward, on Sept. 12, a significant system concern caused a failure for all MJ Freeway’s Spain clients.

The business certifies its innovation to a channel partner in Spain that serves more than 100 clients with cannabis clubs throughout the nation.

MJ Freeway discussed that due to an upgrade to its Amazon Web Solutions servers, the live environment hosting Spain customers’ websites went offline. It was back online within 24 hours, the business said.

MJ Freeway posted a message on its MJ Highway Espana page that, equated into English, said the business’s “preliminary analysis suggests that this was a system failure and regrettably none of the data was able to be successfully obtained from the backup archive due to a mistake.”

Washington state hold-up

On Oct. 19, Peter Antolin, deputy director of Washington state’s LCB, sent an email to the Traceability Advisory Committee– which is made up of market professionals– saying the state had “reached a crucial point” in the shift from BioTrackTHC to Leaf Data Systems.

“In spite of diligent efforts by LCB staff and the brand-new vendor, all critical tasks will not be total by the end of our contract with the present supplier on Oct. 31,” Antolin wrote.

The state released this contingency plan on its website Monday:

An MJ Freeway representative was not instantly offered to discuss the situation.

But Karl Keich, who owns the Seattle-based Pot Stop cannabis retail store, said he’s “going nuts.”

“(The state says) the system’s decreasing on Oct. 29, and they don’t know when it’s going to come back on,” he added.

He’s concerned once the system goes down he will not be able to get any stock. Keich said he’s going to stockpile a month’s worth of supply, however he has a minimal quantity of space for storage and a restricted amount of capital to buy item.

“This is crazy. This is really unpredictable times,” Keich included. “I do not wish to need to close my doors.”

He’s concerned about MJ Freeway’s dependability and about discovering a brand-new system.

“As if I didn’t have adequate things to fret about,” Keich stated. “It’s just a lot of headaches. I wish they would have left it as it was.”

“As if I didn’t have sufficient things to fret about,” Keich said. “It’s simply a lot of headaches. I want they would have left it as it was.”

The Traceability Advisory Committee’s next conference is arranged for Oct. 24.

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